>
Hero background
Guest Dashboard

Welcome to the Jellystone Park™ Guest Dashboard!

Here, you’ll have access to all the information you need to have the best vacation ever. We hope your stay at our Camp-Resort exceeds expectations. If you have any concerns during your stay, please visit us at the Ranger Station or stop one of our staff members—we would love the opportunity to address them promptly to ensure your experience is nothing short of amazing.

CHECK-IN REMINDER

Campsite check-in/check-out times are 1pm/12pm
Cabin check-in/check-out times are 4pm/11am

At this time we are not accepting early check-ins before 12pm.

Park After Hours Emergency Line: (830) 214-5284

+
Hours of Operations

Want to see what time the pool opens? How about when you can do a little shopping at the Ranger Station? View all of our hours for activities, amenities, and facilities here!

Hours listed are current Hours of Operations: 
Please note some of our hours may vary on holidays. Check these out at our Hours of Operation page. 

Ranger Station/Reservations
SAT - THUR: 9AM - 5PM, FRI: 9AM - 7PM

Indoor Pool
DAILY: 9AM – 9PM

Laser Tag
Available upong request at the Hill Country Hall. Advanced sign up required!

Hill Country Hall
SUN - THUR: 9AM - 3PM, FRI: 3PM - 8PM, SAT: 9AM - 8PM

Mini Golf
DAILY: 9AM - 9PM

Jumping Pillow
DAILY: 9AM – DUSK

Gem Mining
DAILY: 9AM - DUSK

Sports Courts
DAILY: DAWN – DUSK

Playgrounds
DAILY: DAWN – DUSK

Arcade Alley
DAILY: 9AM - 9PM

Pedal Carts
DAILY: 9AM – 3PM

Laundry
Due to current county water restrictions, our laundry facility is closed until further notice.

Comfort Stations
DAILY: 24/7

Outdoor Pools (Weather permitting)
Closed for the season

Water Zone (Weather permitting)
Closed for the season

The Pic-A-Nic Basket
Closed for the season

Quiet Hours
SUN - THUR: 10PM - 8AM, FRI - SAT: 11PM - 8AM

+
Daily Activities

Check out all the exciting events we have planned during your stay on our Events page or download the Jellystone Park™ app!

+
On-site Dining

At The Pic-A-Nic Basket, we offer a variety of tasty food items such as burgers, tacos, pizza, and chicken tenders. Plus, enjoy a Bear Sundae, Bill’s Lemonade, funnel fries, and more!

View The Pic-a-Nic Basket menu.

+
Camp Resort Map

Check out and print our Camp-Resort map.

+
TV Guide

Time to get cozy with your favorite shows! View our TV Guide.

+
Add-on Instructions

Need a little help with your amenity? Here are some instructions! If you need additional assistance, feel free to stop by the Ranger Station!

Golf Carts
1. Make sure the brake is locked before inserting the key.
2. Put the key in the ignition and turn the key to the right until it is in the on position. Note: You will not hear the golf cart engine come on, most golf carts are quiet.
3. Put the golf cart in the forward “F” position. The reverse “R” position is to go backwards and this will make a loud beeping noise.
4. Slowly press down on the gas. It is important that you do not slam on the gas, because golf carts start out at their full acceleration and they will jerk you. After slowly pressing on the gas you will hear the break release and then gradually increase the gas.
5. Drive with caution and remember that our max speed is 5MPH. Watch out for turns, because golf carts are easy to lose control or flip over.
6. To stop the golf cart you will want to gradually press down on the brake until you hear it lock in place. It is critical that the brake is locked in place otherwise the golf cart will not remain parked.
7. Take the key out when you are not operating the golf cart.

AC/Heating
Lodge Rooms, Cottages, and Hill Country Cabins:
1. Locate the AC/heating remote control (same remote for living room & bedroom).
2. Turn the remote on using the ON/OFF button.
3. Use the MODE button to select cooling (snowflake icon) or heating (sun icon).
4. Use the arrow buttons to adjust temperature – do not go below 69 degrees or the unit will freeze up.
5. Make sure you are not on the humidify setting.
6. Both the front & back units have to be on the same MODE or you will receive an error code. If this happens, turn both units OFF and start over.

Yogi Bear™ Cabins, Cindy Bear™ Cabins, Deluxe 2-Bedroom Cabins, Yogi Bear™ Bunkhouse, and Boo Boo™ Bungalow:
1. Adjustable wall thermostats – do not go below 69 degrees or the unit will freeze up.

Cozy Cabins:
For AC –
1. Locate the AC/heating remote control.
2. Turn the remote on using the ON/OFF button.
3. Use the MODE button to select cool and the up/down arrows to select temperature – do not go below 69 degrees or the unit will freeze up.
For heat –
1. Locate each wall thermostat (1 in bedroom & 1 in bathroom) and adjust between low and high settings

+
Important Information Regarding Your Stay
  • Quiet hours are 10PM – 8AM (Sun – Thurs) and 11PM – 8AM (Fri & Sat).
  • Check-out is by 11AM for cabins and 12PM for campsites.
  • While at the park, make sure that a car tag is visibly displayed in all vehicles.
  • Wristbands must be worn during your stay.
  • Max 8 people per site.
  • We offer visitor passes if you are visiting friends or family who are staying with us. Additional person fees are:
    Winter: Overnight - $14 | 4 - 7 Nights - $42
    Non Peak: Overnight - $17 | 4 - 7 Nights - $51
    Peak & Holiday: Overnight - $27 | 4 - 7 Nights - $81
  • Bear Visits are available certain dates of the year.
  • At this time, we are not allowing early access/arrivals (before check-in) or extended access (after check-out).
  • We provide dumpsters throughout the Camp-Resort for you to dispose of your garbage. Help us keep furry critters out of the trash by not leaving it outside of your cabin overnight.
  • Firewood and ice are available for purchase at the Ranger Station.
  • At the end of your stay our housekeeping staff will clean your cabin and prepare it for our next guest. Before you depart, please wash any dirty dishes, put any items moved back in their original location, and dispose of your trash. Guests will be charged a minimum of $150 if the cabin is excessively dirty and requires extra cleaning.
  • Please help us conserve energy by turning off both outside and inside lights when they are not needed. When using AC/heating in the cabins, please close doors and windows.
  • A fire ring has been provided so you can enjoy a campfire. Help us keep the Camp-Resort clean and protect the environment by not moving your fire ring. You will be charged $25 if the fire ring is moved.
  • Additionally, campfires must be monitored at all times.
  • The furniture inside the cabins has been designed for indoor use. We ask that you do not take the furniture outdoors.
  • In order to provide a healthy environment for all of our guests, we prohibit smoking in all cabins. Guests will be charged an additional $250 cleaning fee if it is discovered that someone has been smoking in a cabin.
  • Each cabin has been equipped with items to make your stay more enjoyable. We ask that you care for these items and leave them in the cabin when you depart. Guests will be charged for items that are damaged or are removed.
  • We welcome furry friends in the cabins that have been designated “pet friendly.” For the health of other guests, we prohibit pets in all other cabins. Guests may be charged an additional $250 cleaning fee if it is discovered a pet has been in a non-pet friendly cabin.

View our Rules & Policies page. 

+
Contact and Local Health Care Providers

Have a question or concern during your stay? Stop by the Ranger Station. In the case of life threatening emergencies, dial 911. Please notify the Camp-Resort staff if you call 911 so we can assist in getting emergency personnel to the correct location in the park.

Ranger Station: (830) 256-0088
Park After Hours Emergency Line: (830) 214-5284

Local Health Care Providers:
Smithson Valley Family Medicine LLP
13201 FM 306, Canyon Lake (0.2 miles)
(830) 964-5575

Christus Santa Rosa Emergency Center
6244 Creekside Crossing, New Braunfels (13.1 miles)
(830) 608-5600

CVS Pharmacy
8049 FM 2673, Canyon Lake (8.4 miles)
(830) 899-9700

Canyon Lake Dental Care
1395 Sattler Rd, Suite 4, Canyon Lake (2.1 miles)
(830) 964-3161

Frequently Asked Questions
+
What is there to do in the area?

There’s tons to discover in the surrounding area. View all of our recommendations on our Places to Go page.

+
How do I add an add-on to my reservation?

Great question! You can add a golf cart, cabana, any of our other add-ons to your reservation by calling us or by adding one to your reservation while booking online!

+
Are there any job opportunities available?

Yes! We are always looking for more motivated people to join our team. View our Job Opportunities page.

+
Where are the other Jellystone Park™ locations?

With over 75 locations in the US and Canada, there is sure to be a Jellystone™ Park close to you. Find the Camp-Resort nearest to you.

Follow us on Instagram
Instagram image 1
Instagram image 2
Instagram image 3
Instagram image 4
The Latest from the Journal
Gallery Image
2022 Holiday Events & Activities That Are Fun For All Ages
Book a holiday camping trip at Jellystone Park™ Hill Country this Thanksgiving, Christmas, or New Year's!
Gallery Image
15+ Fall Camping Recipes To Try This Season
15+ fall camping meal ideas the whole family will love! Choose from a variety of fall camping recipes that will keep you warm and cozy.
Gallery Image
Monthly Camping - 6 Reasons Why You Need To Book Now
Enjoy amazing benefits and non-stop fun when you book a monthly camping stay at Jellystone Park™ Hill Country.