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Rules and Policies

General Rules & Polices

OPEN: Year-round
PEAK SEASON: May 27-August 20.

  • Events & amenities have limited availability during non-peak season.
  • Must be 21 years old or older to rent campsite or cabin.
  • Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.
  • We have adopted dynamic rates which fluctuate based on occupancy similar to the hotel and airline industry. With that being said, rates vary based upon availability and are subject to change with each search.
  • 1 camping unit and 1 car per site; extra vehicles $5, not including day guest vehicles that must park in overflow lot.
  • Wristbands issued upon check-in must be worn at all times to identify you as a registered guest. These wristbands also serve as your ticket to fun! They grant you access and use of the Camp-Resort’s amenities, activities, and facilities. You may be turned away from an activity or amenity if a wristband is not present.
  • The following flags are allowed to be displayed at your site and throughout the Camp-Resort: American, Canadian, Military (including Air Force, Army, Marine Corps, Navy, Coast Guard, POW, MIA, and veterans), sports, and decorative flags such as holiday, seasonal, or garden.
  • Campers may arrive on a motorcycle, but are not permitted to ride the vehicle throughout the Camp-Resort.
  • Sorry, we cannot accept reservations that include a Saturday arrival or departure, unless made within 1 week of booking.
  • Bookings made during Memorial Day Weekend, Labor Day Weekend, or Columbus Day/Indigenous Peoples' Day Weekend with a Sunday departure date will not be accepted, unless made within 1 week of booking.
  • 3-night minimum during Memorial Day, 4ht of July, Columbus Day/Indigenous Peoples' Day and Labor Day weekends.
  • Quiet hours: Sunday-Thursday 10PM-8AM and Friday-Saturday 11PM-8AM.
  • Please, no bicycle riding after dark. Helmets recommended.
  • Campsite Reservations

  • Check-in time is 1PM. We do have an early access option beginning at 12PM, but it is available only if site is vacant (i.e. nobody in the site before you). It also involves a fee based on the time of check-in.
  • Early access (before check-in time) does not guarantee site/cabin will be ready or available at time of arrival. Early access only guarantees access to the Camp-Resort and Camp-Resort amenities, which requires parking in overflow. Access is based on availability – please call for info. We absolutely cannot accommodate access prior to 12PM, so please plan your travel accordingly.
  • Check-out time is 12PM. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the Camp-Resort until 6PM. Subject to availability.
  • Extended access (after check-out time) does not guarantee guest will be able to stay on site until departing from the Camp-Resort. Extended access only guarantees access to the Camp-Resort and Camp-Resort amenities, which requires parking in overflow. Access is based on availability.
  • No tents allowed on RV sites. One camping unit per site.
  • We do not offer seasonal campsites or trailer storage.
  • Minimum stay requirements may apply during your requested dates.
  • Limit 8 people per site. Rates based on 4 people (4 years old and older). Additional person fees apply:
    Winter: Overnight - $14 | 4 - 7 Nights - $42
    Non Peak: Overnight - $17 | 4 - 7 Nights - $51
    Peak & Holiday: Overnight - $27 | 4 - 7 Nights - $81
  • Pets of the registered RV site occupant are welcome, but limited to 2 pets per site. Guests or visitors may not bring pets with them. If they arrive with a pet, they will not be permitted to enter the park. Pet owner is responsible for pet clean-up and noise control. Pets must be kept on a leash and may not be left unattended at the site. No pets allowed at tent sites. For the safety of our guests, pets must be up-to-date on vaccinations. We reserve the right to remove hostile pets from the Camp-Resort. View our pet waiver.
  • Campsite Cancellation Policy

  • We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine.
  • The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date.
  • Per Campsite:

  • 2+ WEEKS
    Refund minus $25 cancellation fee OR full refund issued in camp credit

    1+ WEEKS
    50% of reservation issued in camp credit and 50% of reservation forfeited

    LESS THAN 1 WEEK
    Full reservation forfeited

    Campsite Change Policy

  • Changes to reservation arrival or departure dates made outside of the respective cancellation window (2+ weeks) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. Guest is responsible for any resultant difference in rates.
  • Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
  • Reservation arrival or departure dates may not be changed inside the cancellation window.
  • Cabin Reservations

  • Check-in time is 4PM. We do have an early access option beginning at 11AM, but it is based on availability (must call ahead) and involves a fee based on the time of check-in.
  • Early access (before check-in time) does not guarantee site/cabin will be ready or available at time of arrival. Early access only guarantees access to the Camp-Resort and Camp-Resort amenities, which requires parking in overflow. Access is based on availability – please call for info. We absolutely cannot accommodate access prior to 11AM, so please plan your travel accordingly.
  • Check-out time is 11AM. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the Camp-Resort until 6PM, subject to availability.
  • Extended access (after check-out time) does not guarantee guest will be able to stay on site/in cabin until departing from the Camp-Resort. Extended access only guarantees access to the Camp-Resort and Camp-Resort amenities, which requires parking in overflow. Access is based on availability.
  • Tents are not allowed at cabins or cottages.
  • Minimum stay requirements may apply during your requested dates.
  • Unless otherwise noted, rates based on 4 people (4 years old and older). Additional person fees apply:
    Winter: Overnight - $14 | 4 - 7 Nights - $42
    Non Peak: Overnight - $17 | 4 - 7 Nights - $51
    Peak & Holiday: Overnight - $27 | 4 - 7 Nights - $81
  • Our cabins are non-smoking. An excessive cleaning fee will be assessed if our policy is violated.
  • Pets are only allowed at pet-friendly cabins, so please request at time of booking. For 1 pet, there is a flat fee of $40. For 2 pets, there is a flat fee of $60. Maximum of 2 pets allowed. Pet owners are required to bring a crate(s) for their pet(s) and are responsible for pet clean-up and noise control. For the safety of our guests, pets must be up-to-date on vaccinations. We reserve the right to remove hostile and disruptive pets from the Camp-Resort. View our pet waiver.
  • Cabin Cancellation Policy

  • We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine.
  • The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date.
  • Per Lodging Rental (except Boo Boo™ Bungalow & Yogi Bear™ Bunkhouse):

  • 3+ WEEKS
    Refund minus $25 cancellation fee OR full refund issued in camp credit

    2+ WEEKS
    50% of reservation issued in camp credit and 50% of reservation forfeited

    LESS THAN 2 WEEKS
    Full reservation forfeited

    Per Boo Boo™ Bungalow or Yogi Bear™ Bunkhouse:

    5+ WEEKS
    Refund minus $50 cancellation fee OR full refund issued in camp credit

    4+ WEEKS
    50% of reservation issued in camp credit and 50% of reservation forfeited

    LESS THAN 4 WEEKS
    Full reservation forfeited

    Cabin Change Policy

  • Changes to reservation arrival or departure dates made outside of the respective cancellation window (3-5+ weeks) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. Guest is responsible for any resultant difference in rates.
  • Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
  • Reservation arrival or departure dates may not be changed inside the cancellation window.
  • Refund Policy

    Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Any refund processed will be refunded in the same form that it was originally paid or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions.

    Payment Policy

  • Payment is due in full at time of booking.
  • We gladly accept Visa, Mastercard, Discover, and American Express.
  • Are you struggling to pay in full? Give us a call to see how we can work with you.
  • No Shows

  • Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds. All rates, specials, terms, and policies are subject to change at any time without notice. Harassment or mistreatment of our staff or other guests, including but not limited to, racist comments or hate speech, will not be tolerated under any circumstances.

Privacy Policy

Privacy Statement

  • Hill Country Resorts, LLC d/b/a Yogi Bear’s Jellystone ParkTM Camp-Resort at Hill Country (“Hill Country”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Hill Country website and governs data collection and usage. By using the Hill Country website, you consent to the data practices described in this statement.


Collection of your Personal Information

  • Hill Country collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Hill Country also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
  • There is also information about your computer hardware and software that is automatically collected by Hill Country. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Hill Country for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Hill Country Web site.
  • Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Hill Country public message boards, this information may be collected and used by others. Note: Hill Country does not read any of your private online communications.
  • Hill Country encourages you to review the privacy statements of Web sites you choose to link to from Hill Country so that you can understand how those Web sites collect, use and share your information. Hill Country is not responsible for the privacy statements or other content on Web sites outside of the Hill Country and Northgate Resorts family of Web sites.


Use of your Personal Information

  • Hill Country collects and uses your personal information to operate the Hill Country Web site and deliver the services you have requested. Hill Country also uses your personally identifiable information to inform you of other products or services available from Hill Country and its affiliates. Hill Country may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
  • Hill Country does not sell, rent or lease its customer lists to third parties. Hill Country may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Hill Country may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Hill Country, and they are required to maintain the confidentiality of your information.
  • Hill Country does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
  • Hill Country keeps track of the Web sites and pages our customers visit within Hill Country, in order to determine what Hill Country services are the most popular. This data is used to deliver customized content and advertising within Hill Country to customers whose behavior indicates that they are interested in a particular subject area.
  • Hill Country Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hill Country or the site; (b) protect and defend the rights or property of Hill Country; and, (c) act under exigent circumstances to protect the personal safety of users of Hill Country, or the public.


Use of Cookies

  • The Hill Country Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
  • One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Hill Country pages, or register with Hill Country site or services, a cookie helps Hill Country to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Hill Country Web site, the information you previously provided can be retrieved, so you can easily use the Hill Country features that you customized.
  • You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Hill Country services or Web sites you visit.


Security of your Personal Information

  • Hill Country secures your personal information from unauthorized access, use or disclosure. Hill Country secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Changes to this Statement

  • Hill Country will occasionally update this Statement of Privacy to reflect company and customer feedback. Hill Country encourages you to periodically review this Statement to be informed of how Hill Country is protecting your information.
Frequently Asked Questions
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What is your cancellation policy?
We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine.

The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed.

Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date, please view our cancellation policy on this page for more information!
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Are there any deals or promo codes available?
Yes! We have great ways to help our campers stay and save all season long. Learn more on our Deals page.
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Where can I find rates?
Our rates vary throughout the season and depend on which site you choose, when you want to visit, and how many people are joining you. To check rates and availability, visit our booking website.
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Are there any job opportunities available?
Yes! We are always looking for more motivated people to join our team. View our Job Opportunities page.
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Where are the other Jellystone Park™ locations?
With over 75 locations in the US and Canada, there is sure to be a Jellystone™ Park close to you. Find the Camp-Resort nearest to you.
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